Support8 min
Troubleshooting
Fast checks for cameras, guest admission, presentations and live destinations.
Camera or microphone
- 1Check browser site permissions.
- 2Close other software that may be locking the device.
- 3Refresh after changing hardware or permissions.
- 4Test another browser/device if the device list remains empty.
Guest admission
- 1Confirm the guest used the meeting invitation link.
- 2Open the host's People panel.
- 3Keep both browser tabs open during admission.
- 4If requests still do not arrive, open Dashboard → Support and create a ticket.
Live destination check
- 1Confirm the destination is accepting an external encoder.
- 2Copy a fresh ingest URL and stream key.
- 3Remove and re-add the destination in Go Live Studio.
- 4Use SStream Live Link if you want to broadcast without an external stream key.
Still need help?
Take this guide into SStream Support.
Search more troubleshooting or open a ticket. You can attach this guide as context so the support team knows what you were following.